Customer Experience Partner (Landlord)



Role: Customer Experience Partner (Landlord)

Salary: £34,444 - £37,237

Location: flexible

Job type: Full Time, Permanent

Job Ref: CEP - 126

Closing Date: 23 April 21 (12 noon). Interviews will take place on 6th & 7th May 2021

Are you looking for an exciting and challenging role in a progressive Housing Association?

Trust Housing Association has a new and exciting opportunity for Customer Experience Partners (Landlord).

As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering exceptional customer experiences, making our new and exciting strategy, The Time Is Now, a reality. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.

With a good working knowledge of the housing sector you will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

About Trust Housing

Trust Housing Association is a national housing, support, and care provider, offering a range of accommodation and support services. We have over 3600 properties across 23 local authority areas from the Highlands and Islands to Dumfries & Galloway.

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like to know more about this exciting opportunity, please visit our website for further details or contact Gregor Colville, Head of Customer Experience (landlord) for an informal chat.

In return for your enthusiasm and commitment we will offer you: -

  • 35 hours per week with flexi-time 
  • Competitive salary of £34,444 - £37,237 per annum  
  • Car Allowance £418 per month
  • Access to paid training & continued personal development  
  • A choice of pension scheme with employer contributions 
  • Generous holiday entitlement  

Trust is an Investor in People Gold accredited employer, a Leader in Diversity and a fantastic place to work.

We are an equal opportunities employer and welcome applications from all sections of the community.

Trust Housing Association is a Registered Scottish Charity- SC009086