Customer Services Manager – Caledonia Housing Association

Job ref: APR2019

Job Title: Customer Services Manager

Location: Dundee or Perth, flexible

Hours: Full-time, 35 hours per week

Salary: £42,587 - £47,214 per annum

Closing Date: 12 noon on Friday 26th April 2019


As a charity that truly values its employees, we offer an excellent package of staff benefits. These range from generous leave entitlements, to contributory pension and health benefits. We also offer great learning and development opportunities.

This is an exciting time to join Caledonia Housing Association.

We have launched our ambitious programme of business transformation called Customer 1st. Our vision, ethos and purpose will ensure that Caledonia puts the needs and requirements of our customers first whilst providing homes and services that make life better.

We require a Customer Services Manager who will be the lead officer for our new Customer Solutions and Business Support Teams. As the leader of multi-disciplinary teams the Customer Services Manager will play a critical role in implementing and delivering our Customer 1st aspirations.

We need someone who can lead by example, will encourage collaboration and learning, will create an environment that fosters continuous improvement, can develop a culture of ownership and responsibility and can motivate and manage direct reports to deliver excellent, solutions based customer service and business administration functions.

You will have had experience of working within a fast paced and complex customer service environment, of managing and leading successful teams and be able to demonstrate achievement of high levels of customer satisfaction. Some experience of implementing new technologies and managing multi-channel services would be desirable but is not essential.

If this sounds like you and you would like to apply for this opportunity we would like to hear from you. For further information and to apply please visit: Please note CV’s cannot be accepted.

Closing date for receipt of completed applications is 12 noon on Friday 26th April 2019.

Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.