Head of Frontline Services – Caledonia Housing Association

Job ref: APR20194705

Job Title: Head of Frontline Services

Location: Dundee or Perth, flexible

Hours: Full-time, 35 hours per week

Salary: £57,475 per annum

Closing Date: 12 noon on Friday 26th April 2019


As a charity that truly values its employees, we offer an excellent package of staff benefits. These range from generous leave entitlements, to contributory pension and health benefits. We also offer great learning and development opportunities.

This is an exciting time to join Caledonia Housing Association.

We have launched our ambitious programme of business transformation called Customer 1st. Our vision, ethos and purpose will ensure that Caledonia puts the needs and requirements of our customers first whilst providing homes and services that make life better.

We require a Head of Frontline Services to play a pivotal role in the successful delivery of Customer 1st by leading and managing staff across the Customer Services Directorate.

We need someone who can think and act creatively to produce service improvements, has the talent to build a positive and enthusiastic solutions based team culture and has the energy and ability to work at pace to deliver results.

You will have had experience of leading on customer service and policy development initiatives and have the ability to inspire, motivate and mentor multi- disciplinary staff teams to achieve our Customer 1st aspirations.

You must be able to demonstrate that you have operated at a managerial or leadership level, have produced and developed reports for governing or executive bodies and have had responsibility for operational and corporate key performance indicators and budgetary control.

If this sounds like you and you would like to apply for this opportunity we would like to hear from you. For further information and to apply please visit: www.caledoniaha.co.uk. Please note CV’s cannot be accepted.

Closing date for receipt of completed applications is 12 noon on Friday 26th April 2019.

Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.