PSL Housing Officer

Title: PSL Housing Officer

Contract: 37.5 hours per week, Monday to Friday, Standby required for out of hours on a rotational basis, Permanent.

Salary: £24,739.00 to £32,163.00 (Dependent on skills and experience)

Reference: PSLHOAPR21

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. 

Link is looking for an Edinburgh based Housing Officer to deliver a professional tenancy management service to customers. Reporting to the Tenancy Services Supervisor, the role involves tenancy sign-ups, regular visits and signposting for support or money advice, making housing benefit claims and handling arrears, reporting repairs, managing tenancy breaches, and bringing tenancies to an end.

The role is within a wider team of Housing Officers within the Private Sector Leasing (PSL) Service provided by Link on behalf of the City of Edinburgh Council. Properties are leased from private landlords to the City of Edinburgh Council which are let to households facing homelessness on a Short Scottish Secure Tenancy as intermediate temporary accommodation.

About You

As PSL Housing Officer, you will ideally have an SCQF Level 6 qualification or equivalent housing or lettings experience. You will be self-motivated to work as a lone worker and as part of a team with a commitment to excellent customer service.

Excellent verbal and written communication skills are essential as are organisational skills, attention to detail, adaptability, problem solving and time management skills. You will need an awareness of housing benefit and wider welfare benefit issues although training will be provided.

You will have experience of following procedures and of using a range of IT packages.

This role requires a full drivers licence and access to a car for work.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack

What’s in it for you?

Link offers excellent terms and conditions, and as an Investor in People and Healthy Working Lives Gold Award holder, we aim to provide a wide range of development opportunities and healthy living initiatives. We offer a wide range of training and development opportunities.   

As a Link employee, you’ll benefit from generous annual leave entitlements, a wide range of learning and development opportunities, highly competitive employer pension contribution rates, discounts on shopping, restaurants and other services via Westfield Rewards, enhanced maternity and sick pay entitlements, employee support and counselling service and occupational health services.

In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Closing Date:  Midnight on Friday 14 May 2021.

Interview Date: Interviews are being held on Wednesday 26 May 2021 via MS Teams.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on this page. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. You will be able to save your application form as you go and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at and detailing which format you would require. 

Please note that CVs will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.  

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.