Service Improvement Manager (data insights)



Post: Service Improvement Manager (data insights)
Location: Homebased at present – moving to hybrid working with Edinburgh Hub
Hours: 35 hours per week
Salary: £43,140 to £47, 454
Contract: Permanent

⦁ Are you excited by data driven services?
⦁ Does data make you curious?
⦁ Do you thrive when encouraged to be innovative and forward thinking?
⦁ Are you a great communicator?
⦁ Do you want to use your skills, knowledge and experience to make a difference?

Scotland’s Housing Network is the largest housing data insight and benchmarking network and practice exchange organisation in Scotland. We have over 130 Local Authority and Registered Social Landlords as members and have experienced significant growth in recent years. Our purpose is drive up the standards of housing services across Scotland using data intelligence and by identifying and sharing good practice. We are a registered charity and operate a ‘member first’ approach in everything that we do.

We are seeking to recruit a forward thinking, dynamic and self-motivated person to join our team. The new Service Improvement Manager will be personable, enthusiastic and have an unwavering commitment to quality standards and performance improvement. We are looking for an individual with excellent interpersonal and communication skills; with the ability to critically appraise and be imaginative and a desire to continually review and improve the services they deliver.

The successful candidate will provide a comprehensive and responsive data service that is valued by SHN members. You will use your innovative approach to transform our data driven services and solutions for the benefit of all SHN members and internal colleagues – with a focus on using data as a continuous improvement tool. You will support our member to use their data, and that of their peers, as an asset.


The post offers agile working, with an Edinburgh hub, there will be a requirement to travel throughout Scotland.

This is a great opportunity to join a highly respected national organisation.

For further information about this opportunity or for an informal and confidential chat, please contact Andrea Finkel-Gates, Chief Executive, Scotland’s Housing Network on 07432 713 404 or email andrea.finkel-gates@scotlandshousingnetwork.org

An application pack is available to download here or by emailing andrea.finkel-gates@scotlandshousingnetwork.org

Please note that typed applications are preferable and CV’s will not be accepted.

Shortlisted applicants will be invited to an interview on 18th August 2021, the interview will be held digitally using Microsoft Teams.

Completed applications can be emailed to andrea.finkel-gates@scotlandshousingnetwork.org

Closing date for all submitted applications: 5pm on Thursday 5th August 2021