Client Services Manager

Designer Software Ltd

Remote

Client Services Manager

About Us

Designer Software Ltd specialise in developing an industry-leading web-based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Housing Sector.

About the role

The Client Services Manager will have shared responsibility for client satisfaction and act as the main point of liaison between clients and Designer Software Ltd. This is a customer-facing role and the successful candidate must have strong interpersonal skills, pay attention to detail, be highly organised and be self-motivated.

As a focal point for clients, the Client Services Manager will: communicate new release functionality and modules; organise the scoping and delivery of additional services and projects; create and maintain marketing material. This role will require a close working relationship with Support Services, Technical Services and Development Team. The Client Services Manager will report to the Head of Client Services.

This is a remote role and will require travel from time to time to client sites, and also to our Head Office in Milton Keynes on a monthly basis. Working hours are Monday to Wednesday 09:00 – 17:30, Thursday 08:30 – 17:30, Friday 09:00 – 17:00.

Skills and Requirements 

Required Key Skills

• Experience of Housing Management, Asset Management or Finance
• Project coordination or management experience
• Strong interpersonal skills
• Effective written communication
• Eye for detail
• Highly organised

Desirable Skills

• IT background or experience
• Account management experience
• Experience of using HomeMaster
• Full UK Driving Licence

Key Competencies

• Be able to adjust quickly to changing circumstances, communicating effectively, contributing constructively and remain focused under pressure. 
• Managing multiple items for multiple stakeholders simultaneously
• Sound communication/interpersonal skills, with an ability to provide clear and timely situational updates to internal and external stakeholders.
• Good personal skills: someone that is responsible, reliable, motivated, and committed to the role. 
• You will act with integrity, and as a credible ambassador for Designer Software Ltd 

Package details 

• £40,000 - £45,000 per annum based on experience
• Annual bonus based on performance
• Permanent role
• 25 days annual leave

Designer Software Ltd is proud to be an Equal Employment Opportunity employer.

There is no closing date for applications.

If you wish to apply, please send through a CV to careers@designersoftware.co.uk.