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Post: Customer Advisor
Salary: £24,143 - £29,508
Contract: Permanent
Hours: 35 hours per week
Location: Edinburgh, hybrid working
About Harbour:
Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives in Leith and north Edinburgh by providing affordable homes and services and creating brilliant communities.
About the role:
This is a brilliant opportunity to join our Customer Advice Team at Harbour.
You will provide front line customer advice to internal and external customers, with a shared responsibility for providing a reception service dealing with face-to-face enquiries.
You will also be responsible for responding to enquiries received via a variety of other contact methods, including by phone, letter, email and social media. In addition, you will provide administrative support related to customer advice and housing and repairs.
About you:
You must:
• Have at least one year’s experience of working in a customer service environment in a customer services or housing setting and delivering consistently excellent customer services
• Have experience of using the full range of Microsoft Office packages as well as experience of using a core housing/customer services IT system
• Be educated to Scottish Credit & Qualifications Framework Level 5 (SVQ2)
Disclosure:
A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.
How to apply:
If you would like to be considered for this opportunity, please submit an online application via our portal.
Please refer to our applicant guidance which you will find here - Careers - Harbour Homes: Harbour Homes
You will find more information about this role and working for Harbour Homes in the job description and summary of the main Harbour Homes Rewards and Benefits.
Closing date for applications: Sunday 23rd February 2025
Interviews will be held on Thursday 6th March 2025
We have an Investors in Diversity Silver award and as an accredited Disability Confident employer, we will offer an interview to disabled candidates who meet the minimum criteria for the role.
Scottish Charity No. SC027945
Please note we do not accept agency referrals.
