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Factoring Officer
Factoring Officer
(35 hours per week - Permanent position)
£40,635 - £44,619 - EVH Grade 7
Shettleston is a community-based housing association, and a Scottish Charity, which has played a major role in the regeneration of the local area for 45 years.
We are seeking an experienced and customer focussed individual to fill an exciting role within our Customer and Community Services Team.
We are recruiting for a Factoring Officer who will work with colleagues throughout the Association to provide services to factored owners within our area of operation.
This is an exciting time to be joining our factoring team as we will be undertaking a full review of our factoring service in the coming 12 months and the successful candidate will have an opportunity to help shape the service moving forward.
Key responsibilities include to:
- Deliver excellent customer services and to act as the initial point of contact for owners. Work as part of a team to ensure that excellent performance results are achieved and maintained
- Assist with billing queries and, where required, follow debt recovery in relation to factoring fees, service charges and common repair bills – in line with Association policy and procedure.
- To assist in ensuring the Association meets its obligations under the Factoring Code of Conduct (revised 2021).
We are seeking a positive, self-motivated individual who is a team player, with excellent written and verbal communication skills. You will have factoring/property management experience, excellent planning and organisational skills. A recognised property management qualification is desirable.
We offer excellent EVH terms and conditions and a pension scheme up to 10% Employer Contribution. If you wish to apply to join our team, please download the full application pack (No CVs accepted) from our website. Application forms should be emailed to Jo Farren, Corporate Services Manager (recruitment@shettleston.co.uk).
This post is subject to a satisfactory Disclosure Check.
Applications are invited by the closing date of Monday 14th April 2025 at 12.00 noon.
Interviews will be held on Tuesday 29th April 2025
