Housing Officer

Sanctuary Scotland

Glasgow

Title:  Housing Officer
Location:  Glasgow, Lanarkshire, GB, G53 6PG
Department:  Housing Services
Operation:  Sanctuary in Scotland
Requisition:  220329

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Glasgow

£35,137 (rising to £36,986 after 12 months subject to satisfactory performance)

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

An exciting opportunity has arisen for a Housing Officer to join our team based in Glasgow. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships with internal and external stakeholders, working in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

• Delivering a high-quality housing management service to tenants, partners and key stakeholders
• Ensuring arrears targets are met, and allocating void and new let properties
• Investigating and resolving anti-social behaviour cases
• Completing estate management weekly inspections
• Identifying shortfalls in service delivery and putting plans of resolution into place
• Managing the recruitment, performance and development of staff to ensure business needs are met
• Ensuring compliance with all legislative and regulatory requirements for all housing management activities
   

Skills and experiences:

• Proven experience of undertaking a similar role within housing
• Knowledge of relevant housing regulations and legislation
• Proven experience of delivery high quality tenancy services
• Excellent problem-solving skills with the ability to implement solutions
• Ability to build strong working relationships with internal and external customers
• Basic understanding of Microsoft Office packages is essential 
• SVQ3 in relevant area or equivalent qualification
• Travel is a requirement of the role, therefore a full valid driving licence is essential 

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £35,137 per annum (rising to £36,986 after 12 months subject to satisfactory performance 

To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website).

Closing Date: 09 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.  We work closely with the Home Office in order to prevent illegal working.

Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.