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Housing Services Assistant
Housing Services Assistant
£29,086.00 - £32,324.00 per annum (dependent on skills and experience)
Location: This post is based at Larkfield’s office in Greenock.
Hour of Work: 35 per week, Monday to Friday.
Larkfield Housing Association is a Registered Social Landlord based in Greenock, Inverclyde. Larkfield Housing Association owns and manages 394 tenanted properties and provides management services to an additional 566 owners in the Larkfield area. Larkfield HA joined the Link group in 2007 and through its partnership arrangements. with Link, Larkfield HA also provides management services on Link’s behalf to tenants and owners across Inverclyde.
We work in partnership with Link to improve the services we provide to our customers, whilst expanding our community and housing support activity in the Inverclyde area.
For more information on Larkfield please visit Larkfield’s website directly.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow; we want them to be the best they can be and to reach their potential.
Larkfield is looking for an enthusiastic Housing Services Assistant to provide advice and assistance to tenants and other customers on all aspects of housing management and maintenance and maintain the Association’s rent accounting and maintenance administrative systems.
The Housing Services Assistant will deal with queries and support processes relating to repairs and maintenance, allocations, rental income, void management and lettings.
About You
We want to work with people who share our determination to help others and to develop our organisation. We are looking for someone with experience and dedication to providing a high- quality customer service as customers are at the heart of all we do.
You will have the ability to work unsupervised and have sound knowledge and awareness of relevant Housing Management Functions and commitment to good customer care, tenant participation and equal opportunities.
Working in a fast-paced environment, you should have excellent communication skills and have the ability to build positive internal and external relationships with customers and colleagues.
Good organisation skills are key for this role as well as proficient IT skills such as a working knowledge of Word, Excel and databases.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on our website.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Larkfield employee, you’ll likely benefit from the following:
• A generous annual leave entitlement
• Employer pension contributions starting at 6% and rising to 12% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!
• Travel season/travel ticket loan and much more!
You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to a Basic Disclosure check.
Closing Date: Midnight on Sunday 6th October 2024.
Interview Date: Interviews are being held on Tuesday 15 October 2024 at Larkfield’s Office in Greenock.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our website. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.
Please note that CVs will not be considered.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
