Neighbourhood Team Officers

Kingdom Group

Glenrothes

Support Our Communities: Join Kingdom Group’s Neighbourhood Team 

Introduction:

At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re expanding our Neighbourhood department with two exciting roles, each designed to support our mission of being more than a home. 

We’re building a team of forward-thinkers who share our vision of Great Homes, Services, People, and Communities. We’re looking for talented individuals who want to be part of something bigger; who want to make a difference.

If that sounds like you, we’d love to hear from you.

The Opportunity:
We’re recruiting for:

    • Neighbourhood Officer
        ◦ Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
        ◦ Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
        ◦ Provide housing advice and assist with the housing application process where required.

    • Safer Community Officer
        ◦ Attend customer engagement events to understand customer needs and expectations and provide advice and guidance.
        ◦ Work collaboratively with Neighbourhood Officers to investigate, manage and resolve ASB cases.
        ◦ Take ownership for the overall management of serious, sensitive and unresolved neighbour disputes.

Each role is a key part of our strategic growth, helping us deliver exceptional customer experiences and stronger communities.

Why Join Kingdom Group?

Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It’s not just about what we do; it’s about how we do it, with care, collaboration, and a commitment to continuous improvement.

We’re proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.

We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential. 

What We Offer:

    • 37 days annual leave
    • 10% Employer Contribution Pension Scheme
    • Flexible working opportunities
    • A chance to be part of meaningful work that improves lives and creates lasting impact.
    • A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture.
    • Opportunities for professional growth in a team that’s passionate about innovation and collaboration.
    • A culture guided by our CARES values:
        ◦ Customer: Every action delivers the best experience and outcome.
        ◦ Accountable: We take responsibility for our actions and decisions.
        ◦ Respect: We value diversity and the contributions of every individual.
        ◦ Efficient: We continuously improve to achieve our goals.
        ◦ Supportive: We work together to create a better workplace and better outcomes.

About You:

We’re looking for people who:

    • Have the ability to work with challenging behaviour
    • Have the ability to confidently engage with a wide range of customers
    • Have a HNC level qualification in a relevant discipline, or equivalent Housing Qualification, or equivalent experience

Ready to Apply?

Click on the links below to learn more about each role:
    • Neighbourhood Officer
    • Safer Community Officer

This is your opportunity to make a real difference. Join Kingdom Group and help us deliver smarter, better services that improve lives and strengthen communities. 
Apply today and let’s shape the future together.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874