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Service Improvement Manager (Data Insights)
Post: Service Improvement Manager (Data Insights)
Location: Home-based (Scotland), with travel across Scotland, as required,
Hours: 35 hours per week
Salary: £48,282 - £53,111
Contract: Permanent
• Are you excited by the power of using data to drive decision making?
• Do you thrive when encouraged to be innovative and forward thinking?
• Do you have exceptional analytical skills, and demonstrable experience applying them to social housing?
• Do you want to use your skills, knowledge and experience to make a difference?
Scotland’s Housing Network is the largest housing data insight and benchmarking network and practice exchange organisation in Scotland. We have circa 130 Local Authority and Registered Social Landlords as members. Our purpose is drive up the standards of housing services across Scotland using data intelligence and by identifying and sharing good practice. We are a registered charity and operate a ‘member first’ approach in everything that we do.
We are seeking to recruit a forward thinking, dynamic and self-motivated person to join our team. We are looking for an individual with demonstrable skills in using data insights to improve performance in the social housing sector. You will have advanced Excel skills and preferably Power BI skills, but more importantly you will be able to use data to draw conclusions at an individual landlord and sector wide level. The successful candidate will have a commitment to continuous improvement, in both their own skills and knowledge, and in improving the services we offer to our members.
The successful candidate will work closely with our Data Analyst to continually improve our data services, and with our other Service Improvement Managers delivering a wide range of membership services.
Scotland’s Housing Network is 30 years old this year, we have recently gone through a period of change and are looking forward to growing and developing our services, with our members at the heart of everything we do. This vacancy is a result of recent growth strategies.
The post offers agile working, with home your default, and will include travel across Scotland as is required to meet our members’ needs.
This is a great opportunity to join a highly respected national organisation.
For further information about this opportunity or for an informal and confidential chat, please contact Andrea Finkel-Gates, Chief Executive, Scotland’s Housing Network on 07432 713 404 or email andrea.finkel-gates@scotlandshousingnetwork.org.
An application pack is available to download from here or by emailing andrea.finkel-gates@scotlandshousingnetwork.org.
Please note that typed applications are preferable, and CVs will not be accepted.
Shortlisted applicants will be invited to an interview on Thursday 13th February 2025.
Completed applications can be emailed to andrea.finkel-gates@scotlandshousingnetwork.org
Closing date for all submitted applications: 4pm on Friday 31st January 2025
