Citizens Advice



MSPs call for ‘fundamental changes’ to Universal Credit before more claimants are moved over

People due to move from tax credits to Universal Credit face significant issues and a dramatic culture change, according to Holyrood’s social security committee.

Published 7 February 2019

Energy prices to increase after Ofgem raises price cap

Millions of households across Britain are set to see an increase in the cost of energy after Ofgem increased price caps for default tariffs and pre-payment meter customers.

Published 7 February 2019

140,000 UK households can’t afford to top up prepayment energy meter

Around 400,000 people in Great Britain have been left without gas or electricity because they didn’t have enough money to top up their prepayment meter (PPM), according to new research from Citizens Advice.

Published 20 April 2018

860,000 households may have missed out on £1,500 by not switching energy supplier

Failing to switch energy supplier may have cost 860,000 Scottish households more than £1,500 each over the past six years – the equivalent of more than half a year of the UK’s average weekly shopping trips, according to new statistics.

Published 22 January 2018

Energy summit urges ‘big six’ to do more to support vulnerable consumers

The Scottish Government hosted an energy summit yesterday to challenge the ‘big six’ energy suppliers to do more to help people who are struggling to pay their energy bills.

Published 18 January 2018

One million Scottish homes ‘could save £300m’ by switching energy supplier

Scottish households missed out on £300 million of savings last year because they didn’t change their energy supplier, according to new statistics.

Published 26 October 2016

Charity calls for UK-wide ban on letting fees for tenants

Citizens Advice is calling for the rest of the UK to follow Scotland’s lead and ban letting agents from charging fees to tenants.

Published 20 September 2016

Payday lenders ‘still failing to carry out credit checks’ on borrowers

Some payday lenders are still failing to carry out basic checks to make sure borrowers can afford to pay back their loans, new Citizens Advice research has uncovered.

Published 29 August 2016

Prepay energy customers paying £226 a year more

Prepay energy customers pay an average of £226 more per year than they would on the cheapest online direct debit deals, new analysis by Citizens Advice has revealed.

Published 6 July 2015