Citizens Advice Scotland



Scotland’s changing energy market ‘must put consumers first’

Citizens Advice Scotland has welcomed a new report which argues that the rapidly-changing energy market across the UK means there is a need for new measures to protect consumers.

Published 19 July 2019

Consumers ‘must be protected’ from costs of de-carbonisation in heating

Citizens Advice Scotland has backed a new report which calls for consumers to be protected from the costs of de-carbonising heating.

Published 12 July 2019

Consultation reveals support for changes to intentionality homelessness legislation

New legislation to remove the duty on local authorities to test if someone's homelessness application was ‘intentional’ will come into effect from November, the Scottish Government has confirmed.

Published 11 July 2019

New benefit to tackle child poverty fast-tracked

The Scottish Government has brought forward a new benefit aimed to tackle child poverty by giving extra cash to low-income families.

Published 27 June 2019

SSEN partners with Citizens Advice Scotland to reduce fuel poverty in the north of Scotland

Scottish and Southern Electricity Networks (SSEN) and Citizens Advice Scotland (CAS) have joined forces to launch a £140,000 energy advisor programme to support vulnerable households and help reduce fuel poverty in the north of Scotland.

Published 12 June 2019

Scottish Parliament set to vote on fuel poverty amendments

MSPs will vote on a series of amendments to the Fuel Poverty (Target, Definition and Strategy) (Scotland) Bill as the proposed legislation begins its third stage of proceedings today.

Published 6 June 2019

Tenement maintenance working group’s final recommendations report calls for change in legislation

Regular building inspections, the establishment of compulsory owners’ associations and Building Reserve Funds must be written into legislation to protect the future of Scotland’s tenement buildings, according to a new report.

Published 5 June 2019

One in ten Scottish workers have missed energy bills due to lack of money

One tenth of Scots who are in work have had to miss paying gas or electricity bills at least once in the last year because they have run out of money, a new report has found.

Published 3 June 2019

‘Urgent action’ required to help vulnerable energy customers

The energy sector must take “urgent action” to better identify customers in vulnerable circumstances and improve the help and support given to them, according to a new report.

Published 31 May 2019

CAS launches ‘for your benefit’ campaign as more people turn to charity for advice

A campaign to help people, especially low income families, take control of their finances, and challenge public perceptions and stigma around personal finances, has been launched today.

Published 28 May 2019

‘Myth-busting’ benefits polling shows people should claim what they are entitled to

More than three quarters (77%) of people in Scotland believe workers who have to claim benefits work hard but their wages are not enough to cover living costs, according to new polling from YouGov for Citizens Advice Scotland.

Published 27 May 2019

CAS outlines key recommendations for disability assistance payments

Citizens Advice Scotland (CAS) has today outlined five key recommendations for Scotland’s newly devolved disability assistance payments.

Published 24 May 2019

CAS warns UN on ‘digital divide’ in Universal Credit

As many as one in three people seeking help with Universal Credit don’t have access to the internet to make their claim, according to new figures from Citizens Advice Scotland (CAS).

Published 23 May 2019

SFHA issues funding call amid ‘deeply worrying’ fuel poverty increases

New estimates which suggest that more than one in 10 homes would be classed as being in extreme fuel poverty under the Scottish Government’s proposed new definitions are “deeply worrying” and highlight the need for vital investment, the Scottish Federation of Housing Associations (SFHA) has warned.

Published 20 May 2019

Benefits cap does not breach human rights, Supreme Court rules

The Chartered Institute of Housing (CIH) has called on the UK Government to scrap the “fundamentally unfair” benefit cap after the Supreme Court ruled in favour of the policy.

Published 16 May 2019