Citizens Advice Scotland

Property factors across Scotland are facing mounting accusations of overcharging, mismanagement and opacity, which suggests the possibility of systemic abuse of homeowners’ trust and money.

Services that support people struggling with debt on their energy bills have been expanded after receiving almost £1 million of additional funding. This will help organisations to provide money and debt advice to customers, increase capacity through additional training for staff, and enhance e

Ofgem has announced a major plan to tackle the £4.4 billion of energy debt built up during the energy crisis, including a new Debt Relief Scheme that could write off up to £500 million and help around 195,000 households across the UK.

Dr James Patrick Ferns from the Dalmarnock Village Housing Campaign responds to David Bookbinder’s article on 'Navigating the political correctness around damp and mould'. Let’s get right to the point, damp and mould issues are NOT merely the result of residents’ ‘lifestyle c

Easterhouse Citizens Advice Bureau is celebrating its 50th birthday today with a civic reception this afternoon at the City Chambers, hosted by Glasgow’s Lord Provost Jacqueline McLaren.

Thousands of people experiencing financial hardship across Scotland can now access a free smartphone and mobile data to help them get online, thanks to a new partnership between the Citizens Advice Scotland (CAS) network, Virgin Media O2, Hubbub and the Scottish Government. Through the initiative, V

A tough winter is in store for thousands of Scottish households after Ofgem confirmed that the energy price cap is due to rise again in October, Scottish charities have warned.

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

Energy suppliers that did not follow the rules when installing prepayment meters to collect debt without household permission will pay £18.6 million in compensation and debt write off to at least 40,000 customers, Ofgem has revealed. In 2023, the energy regulator asked suppliers to pause insta

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

Citizens Advice Scotland (CAS) and the network of Scotland’s Citizens Advice Bureaux (CABs) are to receive £6 million thanks to independent funder Foundation Scotland.

The Scottish Government's efforts and progress in addressing fuel poverty over the past three years have been outlined in a new report.

The Scottish Federation of Housing Associations (SFHA) has called for increased investment in Scotland’s affordable homes programme and voiced "serious concerns" over social security cuts following the Spring Statement. 

Tenants' union Living Rent is calling on the Scottish Government to extend protections after highlighting research which shows rent increases could double after the emergency rent adjudication measures end on 31 March. Newly updated Private Residential Tenancy rent adjudication figures have found th

Citizens Advice Scotland (CAS) is calling for urgent action to help people out of debt and prevent more from falling into it as essential costs continue to rise.