Citizens Advice Scotland

Thousands of people experiencing financial hardship across Scotland can now access a free smartphone and mobile data to help them get online, thanks to a new partnership between the Citizens Advice Scotland (CAS) network, Virgin Media O2, Hubbub and the Scottish Government. Through the initiative, V

A tough winter is in store for thousands of Scottish households after Ofgem confirmed that the energy price cap is due to rise again in October, Scottish charities have warned.

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

Energy suppliers that did not follow the rules when installing prepayment meters to collect debt without household permission will pay £18.6 million in compensation and debt write off to at least 40,000 customers, Ofgem has revealed. In 2023, the energy regulator asked suppliers to pause insta

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

Citizens Advice Scotland (CAS) and the network of Scotland’s Citizens Advice Bureaux (CABs) are to receive £6 million thanks to independent funder Foundation Scotland.

The Scottish Government's efforts and progress in addressing fuel poverty over the past three years have been outlined in a new report.

The Scottish Federation of Housing Associations (SFHA) has called for increased investment in Scotland’s affordable homes programme and voiced "serious concerns" over social security cuts following the Spring Statement. 

Tenants' union Living Rent is calling on the Scottish Government to extend protections after highlighting research which shows rent increases could double after the emergency rent adjudication measures end on 31 March. Newly updated Private Residential Tenancy rent adjudication figures have found th

Citizens Advice Scotland (CAS) is calling for urgent action to help people out of debt and prevent more from falling into it as essential costs continue to rise. 

Concerns have been raised about how people in Scotland could be impacted by plans announced by Secretary of State for Work and Pensions Liz Kendall to cut £5 billion of UK government spending on welfare by the end of the decade. The measures, which the government argues are needed to “fi

People struggling with Council Tax arrears will have access to enhanced advice through the expansion of a Citizens Advice Scotland project.

Aoife Deery from Citizens Advice Scotland explores how progress is being made but more needs to be done to provide a rented sector that people deserve in Scotland. It’s hard to believe that less than 50 years ago in Scotland, if you found yourself living in poor conditions or worse, homeless,

The energy price cap is to increase by 6.4% over the period covering April to June 2025, Ofgem has announced today.

A campaign to increase awareness of tenants’ rights was launched today by housing minister Paul McLennan. The campaign includes information about where renters can go to access help and advice.