Citizens Advice Scotland



New working group to make urgent recommendations to end rough sleeping

The Scottish Government has pledged to establish an expert group together with a £50 million fund with the aim of eradicating homelessness for good.

Published 6 September 2017

Scottish charities call for halt to roll-out of ‘flawed’ Universal Credit

A group of 24 Scottish charities have come together to urge the UK government to stop the roll-out of the Universal Credit system in Scotland.

Published 31 August 2017

Citizens Advice Scotland calls for halt to Universal Credit rollout

Citizens Advice Scotland has called for a halt to the accelerated roll-out of Universal Credit, publishing new figures which show the system risks leaving thousands of Scots in poverty and debt.

Published 7 July 2017

Derek Mitchell named as new chief executive of Citizens Advice Scotland

Derek Mitchell will take over as chief executive of Citizens Advice Scotland in August, the charity has announced.

Published 28 June 2017

Energy suppliers 'not doing enough for low income Scots'

Energy suppliers are not doing enough to help customers on low incomes, according to a new report by Citizens Advice Scotland.

Published 28 June 2017

Research details pros and cons of face-to-face fuel poverty advice schemes

A new report has found that face-to-face advice schemes for Scots who are in fuel poverty are a necessary service for certain consumers but that improved monitoring and evaluation of projects is needed.

Published 23 June 2017

Citizens Advice Scotland and SCVO welcome new Social Security Bill

The publication of the Social Security Bill is a “landmark moment” for the Scottish Parliament, according to Citizens Advice Scotland (CAS) and the Scottish Council for Voluntary Organisations (SCVO).

Published 22 June 2017

Call for new protections for ‘communal heating’ consumers

There is a “clear need” for greater protection measures for consumers in Scotland who use ‘district heating’ schemes, according to Citizens Advice Scotland (CAS).

Published 29 May 2017

New chair elected at Citizens Advice Scotland

Rory Mair CBE has been elected as the new independent chair of Citizens Advice Scotland (CAS) at the charity’s AGM in Edinburgh.

Published 29 March 2017

Energy Action Scotland bemoans ‘inevitable’ electricity price rise by SSE

Energy firm SSE has followed the majority of its ‘big six’ rivals in announcing inflation-busting hikes to its standard tariffs.

Published 14 March 2017

Scottish Government commits to new fuel poverty strategy and eradication target

An independent panel of academic experts is to review the definition of fuel poverty after which a consultation will open on a new long-term fuel poverty strategy and statutory eradication target, the Scottish Government has announced.

Published 9 March 2017

CAS Consumer Futures Unit publishes draft Work Plan for 2017-18

The Consumer Futures Unit (CFU) of Citizens Advice Scotland has today published its draft Work Plan for 2017-18.

Published 10 February 2017

Ofgem sets cap on pre-payment energy meters

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April.

Published 8 February 2017

Milestone for veterans support service

An advice charity which offers vital housing support to armed forces personnel across Scotland has helped more than 10,000 clients since it was set up in 2010.

Published 7 February 2017

Npower urged to explain ‘eye-watering’ price rise

Energy regulator Ofgem has called on Npower to "justify" to its customers why it is introducing one of the largest energy price rises for years.

Published 6 February 2017