Citizens Advice Scotland



One million Scottish homes ‘could save £300m’ by switching energy supplier

Scottish households missed out on £300 million of savings last year because they didn’t change their energy supplier, according to new statistics.

Published 26 October 2016

Call to reset fuel poverty elimination target date

National fuel poverty charity Energy Action Scotland has urged Scottish Ministers to reset the target to eliminate fuel poverty in Scotland.

Published 25 October 2016

Charities welcome payday lender’s £35m fine over unfair practices

Payday loan company CFO Lending has been ordered to repay around £35 million to borrowers after regulators found evidence of unfair practices to more than 97,000 customers.

Published 20 September 2016

Plans to end energy meter costs for most vulnerable customers

Ofgem has announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers.

Published 15 September 2016

Scots left exposed to the ‘nightmare’ of floods without insurance

Scots living in flood-risk areas are often unable to get affordable insurance protection for their homes and businesses, according to new research from Citizens Advice Scotland (CAS).

Published 8 September 2016

Paisley’s Ferguslie Park named as Scotland's most deprived area

A new Scottish Government publication into deprivation has identified Ferguslie Park in Paisley as the most deprived area of Scotland.

Published 1 September 2016

Poorest Scots ‘pay more for basic services’

People on low incomes are having their financial situations made even worse by continually paying more than most for essential goods and services, according to new research.

Published 31 August 2016

Ofgem proposals ‘a step in the right direction’ but not a long-term solution

Measures by Ofgem to deliver a more competitive and fairer energy market are “a step in the right direction” towards helping poorest consumers but more needs to be done to help people in fuel poverty, Citizens Advice Scotland (CAS) has said.

Published 4 August 2016

OFGEM investigation welcomed by CAS

Citizens Advice Scotland (CAS) has welcomed OFGEM’s investigation into SSE pre-payment meter processes.

Published 2 August 2016

Over 200,000 households given £98m welfare assistance in three years

More than 200,000 low income households have received almost £98 million in grants through the Scottish Welfare Fund, according to official statistics.

Published 27 July 2016

New report exposes ‘shocking’ levels of severe poverty in Scotland

The most vulnerable people in Scotland are falling into destitution because the benefits system is failing to provide a safety net, according to a charity.

Published 13 July 2016

Acting chair appointed after Citizens Advice Scotland chair resigns

Citizens Advice Scotland chair Dominic Notarangelo has resigned with immediate effect with vice chair Agnes Robson appointed to the role of acting chair.

Published 4 July 2016

Smart meters deadline 'should be delayed by five years'

Citizens Advice Scotland is calling on the UK government to delay the final deadline for rolling-out its new smart meter programme.

Published 23 June 2016

SFHA warns Parliament of devastating ‘hidden’ benefit cut

Ahead of today’s Holyrood debate on ‘Dignity, Fairness and Respect and Disability Benefits’, the Scottish Federation of Housing Associations (SFHA) is highlighting the potentially devastating effects of little known changes to Housing Benefit by the UK government  – as well as the action Scottish Government could take to head these off.

Published 9 June 2016

New benefits change causing ‘serious detriment’ to vulnerable Scots

The UK government’s much-heralded change to the social security system contains a number of inherent flaws which are causing serious problems for people in need, according to a detailed new report from Citizens Advice Scotland (CAS).

Published 7 June 2016