Citizens Advice Scotland



Poorest Scots ‘pay more for basic services’

People on low incomes are having their financial situations made even worse by continually paying more than most for essential goods and services, according to new research.

Published 31 August 2016

Ofgem proposals ‘a step in the right direction’ but not a long-term solution

Measures by Ofgem to deliver a more competitive and fairer energy market are “a step in the right direction” towards helping poorest consumers but more needs to be done to help people in fuel poverty, Citizens Advice Scotland (CAS) has said.

Published 4 August 2016

OFGEM investigation welcomed by CAS

Citizens Advice Scotland (CAS) has welcomed OFGEM’s investigation into SSE pre-payment meter processes.

Published 2 August 2016

Over 200,000 households given £98m welfare assistance in three years

More than 200,000 low income households have received almost £98 million in grants through the Scottish Welfare Fund, according to official statistics.

Published 27 July 2016

New report exposes ‘shocking’ levels of severe poverty in Scotland

The most vulnerable people in Scotland are falling into destitution because the benefits system is failing to provide a safety net, according to a charity.

Published 13 July 2016

Acting chair appointed after Citizens Advice Scotland chair resigns

Citizens Advice Scotland chair Dominic Notarangelo has resigned with immediate effect with vice chair Agnes Robson appointed to the role of acting chair.

Published 4 July 2016

Smart meters deadline 'should be delayed by five years'

Citizens Advice Scotland is calling on the UK government to delay the final deadline for rolling-out its new smart meter programme.

Published 23 June 2016

SFHA warns Parliament of devastating ‘hidden’ benefit cut

Ahead of today’s Holyrood debate on ‘Dignity, Fairness and Respect and Disability Benefits’, the Scottish Federation of Housing Associations (SFHA) is highlighting the potentially devastating effects of little known changes to Housing Benefit by the UK government  – as well as the action Scottish Government could take to head these off.

Published 9 June 2016

New benefits change causing ‘serious detriment’ to vulnerable Scots

The UK government’s much-heralded change to the social security system contains a number of inherent flaws which are causing serious problems for people in need, according to a detailed new report from Citizens Advice Scotland (CAS).

Published 7 June 2016

MoD urged to use empty homes to tackle Fife housing shortage

Empty properties owned by the Ministry of Defence (MoD) in Fife should be released to help tackle the region’s housing crisis, according to a local councillor.

Published 6 June 2016

Energy company records worst ever score in complaints league table

Energy provider Extra Energy has delivered the worst performance of complaints ever recorded by Citizens Advice.

Published 3 June 2016

Citizens Advice Scotland kicks off governance review with appointment of Deloitte

Citizens Advice Scotland (CAS) has announced the appointment of Deloitte to lead an independent assessment review of its governance.

Published 3 May 2016

More than a million people in UK ‘living in destitution’

A groundbreaking study into destitution in the UK has revealed that 1.25 million people, including over 300,000 children, are so poor they cannot afford to eat properly, keep clean or stay warm and dry.

Published 28 April 2016

Rise in complaints about private sector housing conditions

Over 6,000 people - an increase of 23 per cent over the past two years - contacted Citizens Advice Scotland in 2015 to report problems with their landlords and with poor housing in the private rented sector.

Published 6 April 2016

Citizens Advice Scotland announces independent governance review

Citizens Advice Scotland (CAS) has appointed “independent experts” to review its own governance with the aim of making the charity a model within the sector for progressive governance.

Published 21 March 2016