Citizens Advice Scotland



Citizens Advice Scotland and SCVO welcome new Social Security Bill

The publication of the Social Security Bill is a “landmark moment” for the Scottish Parliament, according to Citizens Advice Scotland (CAS) and the Scottish Council for Voluntary Organisations (SCVO).

Published 22 June 2017

Call for new protections for ‘communal heating’ consumers

There is a “clear need” for greater protection measures for consumers in Scotland who use ‘district heating’ schemes, according to Citizens Advice Scotland (CAS).

Published 29 May 2017

New chair elected at Citizens Advice Scotland

Rory Mair CBE has been elected as the new independent chair of Citizens Advice Scotland (CAS) at the charity’s AGM in Edinburgh.

Published 29 March 2017

Energy Action Scotland bemoans ‘inevitable’ electricity price rise by SSE

Energy firm SSE has followed the majority of its ‘big six’ rivals in announcing inflation-busting hikes to its standard tariffs.

Published 14 March 2017

Scottish Government commits to new fuel poverty strategy and eradication target

An independent panel of academic experts is to review the definition of fuel poverty after which a consultation will open on a new long-term fuel poverty strategy and statutory eradication target, the Scottish Government has announced.

Published 9 March 2017

CAS Consumer Futures Unit publishes draft Work Plan for 2017-18

The Consumer Futures Unit (CFU) of Citizens Advice Scotland has today published its draft Work Plan for 2017-18.

Published 10 February 2017

Ofgem sets cap on pre-payment energy meters

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April.

Published 8 February 2017

Milestone for veterans support service

An advice charity which offers vital housing support to armed forces personnel across Scotland has helped more than 10,000 clients since it was set up in 2010.

Published 7 February 2017

Npower urged to explain ‘eye-watering’ price rise

Energy regulator Ofgem has called on Npower to "justify" to its customers why it is introducing one of the largest energy price rises for years.

Published 6 February 2017

Citizens Advice Scotland reforms approved by members

Members of Citizens Advice Scotland (CAS) have voted to approve significant reforms to the charity, including radical changes to the charity’s board, after a highly critical independent report on the charity’s governance was published last year.

Published 1 February 2017

Elderly care residents ‘deserve highest standards of treatment and compassion’

Citizens Advice Scotland (CAS) has welcomed the news that the Competition and Markets Authority (CMA) is opening a review of care homes for the elderly.

Published 5 December 2016

Scottish Citizens Advice service delivered a million pieces of advice last year

The first ever report into Scotland’s Citizens Advice service has found that one million pieces of advice were delivered by the service last year to over 310,000 individuals, equivalent to over one in every 14 adults.

Published 27 October 2016

One million Scottish homes ‘could save £300m’ by switching energy supplier

Scottish households missed out on £300 million of savings last year because they didn’t change their energy supplier, according to new statistics.

Published 26 October 2016

Call to reset fuel poverty elimination target date

National fuel poverty charity Energy Action Scotland has urged Scottish Ministers to reset the target to eliminate fuel poverty in Scotland.

Published 25 October 2016

Charities welcome payday lender’s £35m fine over unfair practices

Payday loan company CFO Lending has been ordered to repay around £35 million to borrowers after regulators found evidence of unfair practices to more than 97,000 customers.

Published 20 September 2016