Citizens Advice Scotland

First Minister Nicola Sturgeon has pledged to set up a state-owned not-for-profit energy company in Scotland to offer cheaper power to homeowners. The SNP leader told the party's conference yesterday that the company will sell energy to customers at "as close to cost price as possible".

Prime Minister Theresa May has renewed a commitment to introduce a cap on energy prices for customers on standard variable tariffs. During her eventful speech to the Tory Party Conference yesterday, Ms May once again pledged to limit the amount people pay for their energy through legislation althoug

(from left) Ann McDermott, Norman Shanks, Jeane Freeman MSP, Hannah Beaton and Sarah Erskine A new campaign aimed at ensuring older people receive the financial support they are entitled to has been launched by the Scottish Government and Citizens Advice Scotland.

The Scottish Government has pledged to establish an expert group together with a £50 million fund with the aim of eradicating homelessness for good. Announced by First Minister Nicola Sturgeon as she delivered her Programme for Government for 2017/18 to the Scottish Parliament on Tuesday, the ‘En

A group of 24 Scottish charities have come together to urge the UK government to stop the roll-out of the Universal Credit system in Scotland. A major change the benefits system, Universal Credit replaces six existing benefits with one, and is designed to make the benefits process easier. The govern

Rory Mair Citizens Advice Scotland has called for a halt to the accelerated roll-out of Universal Credit, publishing new figures which show the system risks leaving thousands of Scots in poverty and debt.

Derek Mitchell Derek Mitchell will take over as chief executive of Citizens Advice Scotland in August, the charity has announced.

Energy suppliers are not doing enough to help customers on low incomes, according to a new report by Citizens Advice Scotland. The charity's Energy Advice in Detail report for the year 2015-16 shows that the most common issues again concerned billing and metering, and that suppliers are not doing en

A tenant with GHA fuel advisor Maureen McMahon A new report has found that face-to-face advice schemes for Scots who are in fuel poverty are a necessary service for certain consumers but that improved monitoring and evaluation of projects is needed.

The publication of the Social Security Bill is a “landmark moment” for the Scottish Parliament, according to Citizens Advice Scotland (CAS) and the Scottish Council for Voluntary Organisations (SCVO). Introduced to Parliament yesterday, the Social Security (Scotland) Bill will give the Scottish

There is a “clear need” for greater protection measures for consumers in Scotland who use ‘district heating’ schemes, according to Citizens Advice Scotland (CAS). District and communal heating schemes supply heat and hot water, generated in a central location, to a number of residences. This

Rory Mair Rory Mair CBE has been elected as the new independent chair of Citizens Advice Scotland (CAS) at the charity’s AGM in Edinburgh.

Energy firm SSE has followed the majority of its ‘big six’ rivals in announcing inflation-busting hikes to its standard tariffs. The company said it was increasing its standard electricity tariff by 14.9% from 28 April but holding its gas prices for domestic customers.

An independent panel of academic experts is to review the definition of fuel poverty after which a consultation will open on a new long-term fuel poverty strategy and statutory eradication target, the Scottish Government has announced. Last autumn the Scottish Fuel Poverty Strategic Working Group an

The Consumer Futures Unit (CFU) of Citizens Advice Scotland has today published its draft Work Plan for 2017-18. This is the first time the CFU has published a distinct Scottish work plan following the devolution of consumer advocacy powers last year.