Citizens Advice Scotland

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April. One of the remedies resulting from the Competition and Market Authority's (CMA) two year investigation of the energy market, the cap will initially apply to over four million households wh

An advice charity which offers vital housing support to armed forces personnel across Scotland has helped more than 10,000 clients since it was set up in 2010. The Armed Service Advice Project (ASAP) is run by Scotland’s Citizens Advice Bureau network with the support of PoppyScotland and other mi

Energy regulator Ofgem has called on Npower to "justify" to its customers why it is introducing one of the largest energy price rises for years. The energy firm has announced that it will raise standard tariff electricity prices by 15% from March 16, and gas prices by 4.8%, raising a typical dual fu

Members of Citizens Advice Scotland (CAS) have voted to approve significant reforms to the charity, including radical changes to the charity’s board, after a highly critical independent report on the charity’s governance was published last year. In a vote taken at a general meeting in Edinburgh,

Citizens Advice Scotland (CAS) has welcomed the news that the Competition and Markets Authority (CMA) is opening a review of care homes for the elderly. Last week, the CMA launched a market study into care homes for the elderly to review how well the market works and whether people are treated fairl

The first ever report into Scotland’s Citizens Advice service has found that one million pieces of advice were delivered by the service last year to over 310,000 individuals, equivalent to over one in every 14 adults. Published today by Citizens Advice Scotland (CAS), the Impact Report revealed th

Scottish households missed out on £300 million of savings last year because they didn’t change their energy supplier, according to new statistics. Figures from OFGEM show that savings of around £300 this year are achievable per household just by switching as a new Ipsos MORI survey from the Ener

Norman Kerr National fuel poverty charity Energy Action Scotland has urged Scottish Ministers to reset the target to eliminate fuel poverty in Scotland.

Gillian Guy Citizens Advice is calling for the rest of the UK to follow Scotland’s lead and ban letting agents from charging fees to tenants.

Payday loan company CFO Lending has been ordered to repay around £35 million to borrowers after regulators found evidence of unfair practices to more than 97,000 customers. The Financial Conduct Authority (FCA) said the company took payments without permission and sent “threatening and misleading

Ofgem has announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers. Under current rules, suppliers can charge customers warrant costs when installing a prepayment meter (PPM) which can range f

Scots living in flood-risk areas are often unable to get affordable insurance protection for their homes and businesses, according to new research from Citizens Advice Scotland (CAS). With flood incidents increasing, the charity’s new report, published today, shows that some insurers are refusing

Photo Credit: Google Maps A new Scottish Government publication into deprivation has identified Ferguslie Park in Paisley as the most deprived area of Scotland.

People on low incomes are having their financial situations made even worse by continually paying more than most for essential goods and services, according to new research. A report published today by Citizens Advice Scotland (CAS) revealed that poorer Scots often pay above average costs for energy

Gillian Guy Some payday lenders are still failing to carry out basic checks to make sure borrowers can afford to pay back their loans, new Citizens Advice research has uncovered.