Citizens Advice Scotland

Audit Scotland and the Accounts Commission have called on all public bodies to deliver on their responsibilities to ensure everyone can access the services they need as more key services move online.

Increasing numbers of people seeking advice involving a lack of access or skills to use the internet, new data has revealed.

Increasing numbers of people are struggling with housing debt, as cost-of-living and energy crises are exacerbating the issue, according to Citizens Advice Scotland (CAS). New data from the charity shows a 56% increase in those seeking advice on rent arrears in Registered Social Landlord p

Citizens Advice Scotland has today published new data that shows the huge debts that people in Scotland owe to energy companies.

A specialist service that helps people claim Universal Credit has unlocked almost £125 million for people in Scotland in the past five years. Universal Credit is a government benefit payment designed to help with living costs. It's paid monthly (or twice a month for some people in Scotland), a

Citizens Advice Scotland (CAS) is warning that proposals to charge advice agencies who provide immigration advice fees could have a ‘disastrous’ impact. The Home Office is currently consulting on introducing charges for bodies providing immigration advice.

Citizens Advice Scotland (CAS) has warned that hundreds of thousands of people in Scotland are missing out on money they are entitled to. A new report from “Policy in Practice” estimates that close to £23 billion in social security payments and cheaper deals are going unclaimed acr

Citizens Advice Scotland (CAS) has unlocked a total of £3 million for winter energy clients. CABs saw a large increase in demand for advice around fuel vouchers and emergency credit for prepayment meters last winter, new data published today reveals.

Early compensation figures for the forced installation of prepayment meters are a "drop in the ocean" compared to the scale of the problem, a charity has said. Figures from Ofgem today reveal that 1,502 customers have received compensation, totalling £342,450. Suppliers are planning more payme

Hundreds of thousands of people have missed a debt repayment in the past year, new analysis from Citizens Advice Scotland (CAS) suggests. The charity analysed polling from the research company YouGov which found that 8 per cent of people had missed a debt repayment at least once in the past year.

Hundreds of thousands of people in Scotland have turned to commercial credit, like credit cards or loans, to cover essential bills according to a new analysis from Citizens Advice Scotland (CAS).

Over 270,000 people in Scotland missed a council tax payment in 2023, analysis by Citizens Advice Scotland (CAS) suggests. Analysis by the charity of polling it commissioned from YouGov suggests that 276,186 people in Scotland had missed a council tax payment at least once from December 2022.

Fuel poverty rates in Scotland increased to 31% of all households in 2022, of which more than 18% were in extreme fuel poverty, the latest Scottish House Condition Survey has found.

Hundreds of thousands of people are facing sleepless nights because of their personal debts, new analysis from Citizens Advice Scotland (CAS) suggests.

Energy regulator Ofgem has today announced a significant reduction of the energy price cap for the second quarter of 2024, though a charity is stressing that prices are still too high for many households.