Citizens Advice Scotland

Ofgem calls for more protection for customers of failed energy companies

Energy regulator Ofgem has written an open letter calling for fairer treatment for customers who are left in debt when energy companies collapse.

Published 8 November 2019

Number of Scots forced to apply for crisis grants continues to rise

Campaigners are calling for an increase to the Scottish Welfare Fund budget after new statistics released show a rising number of Scots are accessing emergency cash to help pay for food or heating.

Published 30 October 2019

CAS welcomes Scottish disability payment progress but 'long delays' still an issue

The Scottish Government has made progress with its plans to reform disability payment processes to reduce anxiety and stress but more is still needed to be done, according to Citizens Advice Scotland (CAS).

Published 29 October 2019

Debt 'still a big issue' despite latest payday lender collapse

Citizens Advice Scotland (CAS) has emphasised that debt is "still a big issue" despite the collapse of the last big payday lending company.

Published 28 October 2019

Scots 'accumulating millions' in council tax debt

An analysis of debt cases for 2018/2019 carried out by Citizens Advice Scotland (CAS) has found that people who have turned to the charity for help with council tax debt owe a combined £6.4 million.

Published 28 October 2019

Citizens Advice network helps people gain £84m in social security payments

Scotland’s Citizens Advice network unlocked more than £84 million in benefits payments for its clients in 2018-19, according to new figures released today.

Published 24 October 2019

Number of Scots receiving Universal Credit support reaches 221,000

Almost 222,000 people in Scotland are now receiving personalised Universal Credit support, new figures show.

Published 21 October 2019

CAS exposes satisfaction gap between electricity and gas

A report commissioned by Citizens Advice Scotland (CAS) on consumer attitudes to energy networks in Scotland has found that only half (55%) of households off the gas grid are satisfied with their heating systems.

Published 14 October 2019

Three-quarters of Scots are concerned about money

A new report by Citizens Advice Scotland (CAS) has revealed that 76% of Scottish adults are in some way concerned about money or debt in the next year.

Published 14 October 2019

Dr Jamie Stewart: When are smart meters not smart enough?

Dr Jamie Stewart, energy policy manager at Citizens Advice Scotland, discusses why the mass installation of smart meters in homes should be stalled.

Published 10 October 2019

Citizens Advice Scotland celebrates 80th anniversary

Citizens Advice Scotland (CAS) has today launched a new video to mark its 80th anniversary.

Published 30 September 2019

£30m low carbon funding to encourage renewable heating

A major fund to create low-carbon heating infrastructure is now open for applications.

Published 23 September 2019

CAS calls for honesty over who will pay for more sustainable economy

Citizens Advice Scotland (CAS) has called for honesty from policy makers on who will foot the bill in the move towards a more sustainable economy.

Published 20 September 2019

Citizens Advice Scotland calls for end to five-week wait for Universal Credit

Citizens Advice Scotland (CAS) has today called upon the British Government to end the current five-week wait for Universal Credit.

Published 19 September 2019

Ovo Energy aquires SSE's home energy business

Ovo Energy has announced the acquisition of SSE's home energy business in a £500 million deal.

Published 16 September 2019