Citizens Advice Scotland



Competition watchdog considers regulation for district heat networks

Greater protection for customers could be on the way after an interim report from the Competition and Markets Authority (CMA) suggested that consumers in the district heating market are not getting value for money.

Published 11 May 2018

First Minister announces fuel poverty and energy efficiency allocation of £54.5m

Funding of £54.5 million to help tackle fuel poverty and reduce greenhouse gas emissions has been announced by First Minister Nicola Sturgeon.

Published 2 May 2018

Citizens Advice: Latest fuel price hike 'hard to understand'

Citizens Advice Scotland has said British Gas customers will "find it hard to understand" a 5.5% price hike taking effect from 29 May.

Published 11 April 2018

Energy firms banned from backbilling customers beyond 12 months

Fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier under new rules outlined by energy regulator Ofgem.

Published 6 March 2018

Many Scots citizens advice clients still unable to use internet and email

Almost a fifth of people who seek advice from Scottish CABs say they never use the internet, with more than half unable to apply for jobs or benefits online without help, according to new research published by Citizens Advice Scotland.

Published 8 February 2018

860,000 households may have missed out on £1,500 by not switching energy supplier

Failing to switch energy supplier may have cost 860,000 Scottish households more than £1,500 each over the past six years – the equivalent of more than half a year of the UK’s average weekly shopping trips, according to new statistics.

Published 22 January 2018

Energy summit urges ‘big six’ to do more to support vulnerable consumers

The Scottish Government hosted an energy summit yesterday to challenge the ‘big six’ energy suppliers to do more to help people who are struggling to pay their energy bills.

Published 18 January 2018

£80m strategic energy blueprint unveiled with 50% clean energy pledge by 2030

The Scottish Government has published the country’s first Energy Strategy which it said will strengthen the development of local energy, empower and protect consumers, and support climate change efforts while tackling fuel poverty.

Published 21 December 2017

Social Security Bill endorsed by Holyrood as framework agreement reached with COSLA

Legislation to set up a Scottish social security agency passed its first hurdle at the Scottish Parliament yesterday as MSPs unanimously agreed the general principles of the Social Security (Scotland) Bill.

Published 20 December 2017

Competition watchdog to investigate district heating market

The Competition and Markets Authority (CMA) is launching a “comprehensive study” into domestic heat networks to ensure households are getting a good deal.

Published 8 December 2017

Chancellor announces £1.5bn package to improve Universal Credit

The UK government has announced significant changes to Universal Credit including scrapping the seven day waiting period before a person can apply.

Published 23 November 2017

Ofgem announces cap on pre-payment meter installation charges

Energy regulator Ofgem is to cap the amount suppliers can charge customers for installing a pre-payment meters in customers’ homes and ban the costs altogether for the most vulnerable.

Published 13 November 2017

SFHA gives cautious welcome to commitment to end fuel poverty

The Scottish Federation of Housing Associations (SFHA) has welcomed moves to enshrine the Scottish Government’s proposed new fuel poverty target in legislation but said that more investment is required to make the ambition a reality.

Published 10 November 2017

Stirling CAB publishes ‘plain English’ guide to benefits system

Stirling District Citizens Advice Bureau has today published its new Plain English Guide to Help Sort out Benefits to help people overcome the system’s complexities.

Published 9 November 2017

Give Scots a council tax rebate in exchange for home energy efficiency

Scots who make their homes more energy efficient should get a Council Tax rebate, according to a new report.

Published 16 October 2017