Citizens Advice Scotland



CAS Consumer Futures Unit publishes draft Work Plan for 2017-18

The Consumer Futures Unit (CFU) of Citizens Advice Scotland has today published its draft Work Plan for 2017-18.

Published 10 February 2017

Ofgem sets cap on pre-payment energy meters

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April.

Published 8 February 2017

Milestone for veterans support service

An advice charity which offers vital housing support to armed forces personnel across Scotland has helped more than 10,000 clients since it was set up in 2010.

Published 7 February 2017

Npower urged to explain ‘eye-watering’ price rise

Energy regulator Ofgem has called on Npower to "justify" to its customers why it is introducing one of the largest energy price rises for years.

Published 6 February 2017

Citizens Advice Scotland reforms approved by members

Members of Citizens Advice Scotland (CAS) have voted to approve significant reforms to the charity, including radical changes to the charity’s board, after a highly critical independent report on the charity’s governance was published last year.

Published 1 February 2017

Elderly care residents ‘deserve highest standards of treatment and compassion’

Citizens Advice Scotland (CAS) has welcomed the news that the Competition and Markets Authority (CMA) is opening a review of care homes for the elderly.

Published 5 December 2016

Scottish Citizens Advice service delivered a million pieces of advice last year

The first ever report into Scotland’s Citizens Advice service has found that one million pieces of advice were delivered by the service last year to over 310,000 individuals, equivalent to over one in every 14 adults.

Published 27 October 2016

One million Scottish homes ‘could save £300m’ by switching energy supplier

Scottish households missed out on £300 million of savings last year because they didn’t change their energy supplier, according to new statistics.

Published 26 October 2016

Call to reset fuel poverty elimination target date

National fuel poverty charity Energy Action Scotland has urged Scottish Ministers to reset the target to eliminate fuel poverty in Scotland.

Published 25 October 2016

Charities welcome payday lender’s £35m fine over unfair practices

Payday loan company CFO Lending has been ordered to repay around £35 million to borrowers after regulators found evidence of unfair practices to more than 97,000 customers.

Published 20 September 2016

Plans to end energy meter costs for most vulnerable customers

Ofgem has announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers.

Published 15 September 2016

Scots left exposed to the ‘nightmare’ of floods without insurance

Scots living in flood-risk areas are often unable to get affordable insurance protection for their homes and businesses, according to new research from Citizens Advice Scotland (CAS).

Published 8 September 2016

Paisley’s Ferguslie Park named as Scotland's most deprived area

A new Scottish Government publication into deprivation has identified Ferguslie Park in Paisley as the most deprived area of Scotland.

Published 1 September 2016

Poorest Scots ‘pay more for basic services’

People on low incomes are having their financial situations made even worse by continually paying more than most for essential goods and services, according to new research.

Published 31 August 2016

Ofgem proposals ‘a step in the right direction’ but not a long-term solution

Measures by Ofgem to deliver a more competitive and fairer energy market are “a step in the right direction” towards helping poorest consumers but more needs to be done to help people in fuel poverty, Citizens Advice Scotland (CAS) has said.

Published 4 August 2016