Citizens Advice Scotland



New report reveals trials of Scots who use oil to heat their homes

New research by Citizens Advice Scotland (CAS) has revealed the challenges faced by those Scots who use oil to heat their homes.

Published 5 October 2018

New Scottish social security body to deliver disability assessments

Assessments for disability support will be carried out by Social Security Scotland, fully supported by public sector healthcare professionals, the Scottish Government has announced.

Published 27 September 2018

Scottish Power price rise ‘to hit Scots who are struggling’

Energy provider Scottish Power is to increase dual fuel energy prices for those on its standard variable tariff by 3.7%.

Published 28 August 2018

Consumers need government support to change energy habits, report warns

The Scottish Government needs to set out a ‘route map’ of how it intends to persuade Scots to change their consumer behaviour if it wants to meet its targets on climate change, according to Citizens Advice Scotland (CAS).

Published 21 August 2018

Energy price cap to come into force by winter

Millions of British homes are one step closer to cheaper energy bills as legislation to cap poor value energy tariffs completed its passage through parliament this week.

Published 20 July 2018

Poor broadband and high postal fees ‘damaging Scottish construction sector’

Scotland’s construction industry is being held back by poor broadband and high postal delivery charges, according to new research.

Published 18 July 2018

Sector calls for increased ambition on fuel poverty

A new bill which will set targets to reduce fuel poverty in Scotland is “too narrowly focused” and will fail to address the “scandal” of cold, damp homes, according to campaigners.

Published 28 June 2018

Young people, renters and rural properties ‘most likely to need fuel poverty support’

The findings of new research into fuel poverty in Scotland, looking specifically at which households are most affected and what kind of support they need, has been published today by Citizens Advice Scotland.

Published 19 June 2018

Charity bemoans SSE gas and electricity price increase

A rise in gas and electricity prices from energy firm SSE will hit consumers yet again and more warning should be given in the future, according to Citizens Advice Scotland.

Published 31 May 2018

Existing Homes Alliance leads 50 organisations in call for real Warm Homes Bill

The Scottish Government is in danger of failing to deliver a real Warm Homes Bill for Scotland, a group of 50 civil society and business organisations has warned.

Published 29 May 2018

Competition watchdog considers regulation for district heat networks

Greater protection for customers could be on the way after an interim report from the Competition and Markets Authority (CMA) suggested that consumers in the district heating market are not getting value for money.

Published 11 May 2018

First Minister announces fuel poverty and energy efficiency allocation of £54.5m

Funding of £54.5 million to help tackle fuel poverty and reduce greenhouse gas emissions has been announced by First Minister Nicola Sturgeon.

Published 2 May 2018

Citizens Advice: Latest fuel price hike 'hard to understand'

Citizens Advice Scotland has said British Gas customers will "find it hard to understand" a 5.5% price hike taking effect from 29 May.

Published 11 April 2018

Energy firms banned from backbilling customers beyond 12 months

Fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier under new rules outlined by energy regulator Ofgem.

Published 6 March 2018

Many Scots citizens advice clients still unable to use internet and email

Almost a fifth of people who seek advice from Scottish CABs say they never use the internet, with more than half unable to apply for jobs or benefits online without help, according to new research published by Citizens Advice Scotland.

Published 8 February 2018