Housing Ombudsman

The Housing Ombudsman has found severe maladministration in how Newham Council handled a damp and mould case, taking the local authority more than three years to resolve the issue and repeatedly not keeping the resident updated on repairs. The landlord has now been ordered to pay £5,400 in com

The chief executive of a housing association in England has been ordered to apologise directly to a resident after her noise nuisance complaints were ignored or not acted effectively on for nearly two years.

A local authority in England has been criticised by the housing regulator for complaint handling failures which left a resident and her two vulnerable children in a home with damp and mould.

A local authority in England has been ordered to pay almost £13,000 to a resident after delays in providing disability adaptations meant the resident was forced to undertake them himself. The Housing Ombudsman has found severe maladministration for Waverley Borough Council after it unreas

England's Housing Ombudsman has made a severe maladministration finding against a London council after it didn’t act effectively enough and mishandled the repairs over damp and mould.

Social landlord L&Q has been ordered to pay £142,000 in compensation after the Housing Ombudsman found there to be a "prolonged period of decline" at the social landlord.

A special investigation into Rochdale Boroughwide Housing (RBH), the English landlord at the centre of Awaab Ishak's death as a result of mould in his home, has uncovered a pattern of exclusion and marginalisation of tenants based on identities perceived as different. The Housing Ombudsman said

Up to 160,000 social homes in England are impacted by damp and mould with around 8,000 of those posing a "serious and immediate risk to health”, the Regulator of Social Housing (RSH) has estimated.

A housing association in England has provided its staff with "empathy training" after it was revealed that a leak coming into a resident’s bedroom from the property above caused her to sleep in her living room for more than 18 months. PA Housing, which manages more than 23,000 homes

An English housing association has been rapped by the Housing Ombudsman over failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings. The woman, a tenant of Onward Homes in Manchester, had been r

The Housing Ombudsman has issued a special report on Clarion following concerns about the UK’s largest housing association's response to complaints about damp and mould and pest control. The Ombudsman said it used its powers to conduct a further investigation beyond an initial complaint t

Cumulative failings by a housing association in responding to a resident’s request for a transfer after experiencing domestic violence have resulted in a finding of severe maladministration by the Housing Ombudsman.