Ofgem to strengthen package of support for prepayment and struggling customers

Ofgem is consulting on plans to strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills.

Published 30 June 2020

Ofgem makes £13m available for charities to support vulnerable energy consumers

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) opens its latest funding round for applications today to charities that support vulnerable energy consumers.

Published 7 May 2020

Energy industry agrees measures to support vulnerable people through COVID-19

The UK Government has agreed new emergency measures with the energy industry to protect the domestic supply of those most in need during the disruption caused by the coronavirus pandemic.

Published 1 April 2020

Ofgem closes compliance engagement with EDF

Ofgem has closed compliance with EDF Energy related to how it charged 27 customers with a restricted meter.

Published 12 March 2020

Ofgem orders Outfox the Market to make Feed-in Tariffs payment

Ofgem is issuing Outfox the Market (Foxglove Energy Supply Ltd) with a provisional order, compelling the supplier to pay £602,930 in full for the Feed-in Tariffs (FIT) scheme by Wednesday 12 February 2020.

Published 11 February 2020

Millions to benefit from energy bill savings as price caps fall

Energy bills for about 15 million British households are set to fall this April after Ofgem lowered price caps.

Published 7 February 2020

Ovo Energy to pay £8.9m for communications and billing issues

Ovo Energy has agreed to pay £8.9 million for issuing inaccurate or incomplete information to customers, and for under and overcharging customers due to IT issues. 

Published 29 January 2020

Over £4.2m in Ofgem redress funding awarded to energy charities

Energy Saving Trust has today announced over £4.2 million has been awarded to 30 charities across England, Scotland and Wales in the latest round of the Energy Redress Scheme.

Published 16 January 2020

Ofgem orders nine energy suppliers to become DCC users

Ofgem is consulting on issuing nine energy suppliers with final orders due to them being in breach of the requirement to be Data Communications Company (DCC) users.

Published 10 January 2020

Ofgem investigates Utilita and issues failure to comply notice to Gnergy

Ofgem has opened an investigation into Utilita’s compliance with the pre-payment meter price cap and has issued Gnergy Ltd with a notice of failure to comply with a final order over unpaid Renewables Obligation payments.

Published 9 January 2020

Energy firm iSupply to pay £1.5m for failing to treat customers fairly and price cap overcharging

iSupply Energy Ltd is to pay £1.5 million after the supplier overcharged around 4,400 of its customers on default tariffs and failed to alert the regulator and put things right quickly.

Published 16 December 2019

Ofgem calls for more protection for customers of failed energy companies

Energy regulator Ofgem has written an open letter calling for fairer treatment for customers who are left in debt when energy companies collapse.

Published 8 November 2019

Two energy providers issued with provisional orders to pay renewables obligations

Ofgem has issued two energy providers with provisional orders for failing to demonstrate their renewables obligations.

Published 7 November 2019

Gnergy issued final order for unpaid Renewables Obligations bill

Ofgem has issued a final order to Gnergy Ltd to compel the supplier to make the outstanding payment of £673,876.62 plus interest to comply with the Renewables Obligation schemes by 31 October 2019.

Published 29 October 2019