Ofgem



Another £2m awarded to charities through Ofgem's energy redress scheme

Ten charities have been successful in securing over £2 million of funding in the latest round of the Energy Industry Voluntary Redress Scheme, the Energy Saving Trust announced today.

Published 12 January 2021

Ofgem makes £1m carbon emissions reduction fund available for charities

A new fund to support charity initiatives that reduce the climate change impact associated with energy use has been launched today by the Ofgem Energy Industry Voluntary Redress Scheme.

Published 10 December 2020

Fife's world-first zero carbon hydrogen-to-homes project gets green light

Gas network company SGN has received approval to build a world-first 100% green hydrogen-to-homes demonstration network in Fife.

Published 1 December 2020

Utilita 'shocked and disappointed' at Ofgem's claims of smart meter failures

Energy supplier Utilita has refuted a suggestion by industry regulator Ofgem that the company is failing to act on smart meters as "grossly unfair".

Published 30 November 2020

Ofgem investigates Scottish Power smart meter obligations

Ofgem has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019.

Published 6 November 2020

Ofgem issues three final orders for £15m unpaid payments

Ofgem has issued three suppliers with final orders compelling them to pay £15 million in outstanding payments to comply with the Renewables Obligation (RO) scheme and in Feed-in Tariff (FIT) levelisation payments by 31 October 2020.  

Published 30 October 2020

Utilita to pay £500,000 for overcharging customers

Utilita has agreed to pay £500,000 in redress fees for overcharging almost 40,000 of its prepayment customers by over £125,000.

Published 29 October 2020

Ofgem strengthens protections for vulnerable energy customers this winter

Energy regulator Ofgem has confirmed plans to strengthen protections for customers who are struggling to pay their bills this winter with the introduction of new licence rules for suppliers.

Published 21 October 2020

Energy redress scheme awards over £3.5m of funding to 17 charities

The Energy Saving Trust has announced that over £3.5 million of funding has been awarded to 17 charities, including those affected by COVID-19, in the latest round of the Ofgem Energy Industry Voluntary Redress Scheme.

Published 8 October 2020

Effortless Energy ceases trading

Effortless Energy Ltd (trading as Go Effortless Energy), a gas and electricity supplier with around 2,500 domestic customers and a small number of non-domestic customers, is ceasing to trade.

Published 2 September 2020

British Gas pays £1.73m for handling of changes to prepayment meter top-up arrangements

British Gas has paid £1.48 million to impacted customers which it failed to notify about a change of top-up provider from Paypoint to Payzone, which went live on January 1.

Published 27 August 2020

Ofgem publishes price cap decisions for default tariff and prepayment customers

Ofgem has today published three decisions relating to the price protection provided to default tariff and prepayment customers following its statutory consultations published in May.

Published 5 August 2020

Over £2.9m in Ofgem energy redress funding awarded to UK charities

Eleven UK charities have been awarded over £2.9 million in funding in the latest round of Ofgem's Energy Industry Voluntary Redress Scheme (Energy Redress Scheme).

Published 28 July 2020

Ofgem Energy Redress Scheme makes £13m available for charities to support vulnerable consumers and households

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) reopened its eighth funding round for applications last week with £13 million available to charities in Great Britain.

Published 14 July 2020

Ofgem proposes £25bn energy network investment

Ofgem has unveiled proposals for a five-year investment programme of around £25 billion to transform Britain's energy networks to deliver emissions-free green energy along with "world-class" service and reliability.  

Published 9 July 2020