Effortless Energy ceases trading

Effortless Energy Ltd (trading as Go Effortless Energy), a gas and electricity supplier with around 2,500 domestic customers and a small number of non-domestic customers, is ceasing to trade.

Published 2 September 2020

British Gas pays £1.73m for handling of changes to prepayment meter top-up arrangements

British Gas has paid £1.48 million to impacted customers which it failed to notify about a change of top-up provider from Paypoint to Payzone, which went live on January 1.

Published 27 August 2020

Ofgem publishes price cap decisions for default tariff and prepayment customers

Ofgem has today published three decisions relating to the price protection provided to default tariff and prepayment customers following its statutory consultations published in May.

Published 5 August 2020

Over £2.9m in Ofgem energy redress funding awarded to UK charities

Eleven UK charities have been awarded over £2.9 million in funding in the latest round of Ofgem's Energy Industry Voluntary Redress Scheme (Energy Redress Scheme).

Published 28 July 2020

Ofgem Energy Redress Scheme makes £13m available for charities to support vulnerable consumers and households

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) reopened its eighth funding round for applications last week with £13 million available to charities in Great Britain.

Published 14 July 2020

Ofgem proposes £25bn energy network investment

Ofgem has unveiled proposals for a five-year investment programme of around £25 billion to transform Britain's energy networks to deliver emissions-free green energy along with "world-class" service and reliability.  

Published 9 July 2020

Ofgem to strengthen package of support for prepayment and struggling customers

Ofgem is consulting on plans to strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills.

Published 30 June 2020

Ofgem makes £13m available for charities to support vulnerable energy consumers

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) opens its latest funding round for applications today to charities that support vulnerable energy consumers.

Published 7 May 2020

Energy industry agrees measures to support vulnerable people through COVID-19

The UK Government has agreed new emergency measures with the energy industry to protect the domestic supply of those most in need during the disruption caused by the coronavirus pandemic.

Published 1 April 2020

Ofgem closes compliance engagement with EDF

Ofgem has closed compliance with EDF Energy related to how it charged 27 customers with a restricted meter.

Published 12 March 2020

Ofgem orders Outfox the Market to make Feed-in Tariffs payment

Ofgem is issuing Outfox the Market (Foxglove Energy Supply Ltd) with a provisional order, compelling the supplier to pay £602,930 in full for the Feed-in Tariffs (FIT) scheme by Wednesday 12 February 2020.

Published 11 February 2020

Millions to benefit from energy bill savings as price caps fall

Energy bills for about 15 million British households are set to fall this April after Ofgem lowered price caps.

Published 7 February 2020

Ovo Energy to pay £8.9m for communications and billing issues

Ovo Energy has agreed to pay £8.9 million for issuing inaccurate or incomplete information to customers, and for under and overcharging customers due to IT issues. 

Published 29 January 2020

Over £4.2m in Ofgem redress funding awarded to energy charities

Energy Saving Trust has today announced over £4.2 million has been awarded to 30 charities across England, Scotland and Wales in the latest round of the Energy Redress Scheme.

Published 16 January 2020