Ofgem

Millions of British homes are one step closer to cheaper energy bills as legislation to cap poor value energy tariffs completed its passage through parliament this week. Energy regulator Ofgem is now required to cap standard variable tariffs offered by the ‘big six’ energy providers for househol

Energy watchdog Ofgem has warned suppliers they must only install prepayment meters by force to recover debt as a last resort after new research revealed some companies are using such tactics too often. In an annual report on how suppliers treat their customers in vulnerable situations, including th

Fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier under new rules outlined by energy regulator Ofgem. Backbills can result from problems with a supplier’s billing system, or from suppliers estimating bills until they have an

Five million households could now save £115 a year on their energy bills after energy watchdog Ofgem announced it is to extend its safeguard tariff to almost one million vulnerable customers. The tariff, which stops suppliers from charging customers too much and ensures any price increase is justif

Failing to switch energy supplier may have cost 860,000 Scottish households more than £1,500 each over the past six years – the equivalent of more than half a year of the UK’s average weekly shopping trips, according to new statistics. Figures from Ofgem, published for Big Energy Saving Week, h

The Scottish Government hosted an energy summit yesterday to challenge the ‘big six’ energy suppliers to do more to help people who are struggling to pay their energy bills. The summit, which was attended by energy suppliers alongside Ofgem and consumer groups, discussed measures to help custome

Energy regulator Ofgem is to cap the amount suppliers can charge customers for installing a pre-payment meters in customers’ homes and ban the costs altogether for the most vulnerable. Prepayment meters are typically installed under warrant when a customer cannot or will not pay their energy bill.

Draft legislation designed to lower the cost of energy bills for around 12 million households has been published by the UK government. The Draft Domestic Gas and Electricity (Tariffs Cap) Bill will give energy regulator Ofgem the power to cap standard variable tariffs to households in England, Wales

First Minister Nicola Sturgeon has pledged to set up a state-owned not-for-profit energy company in Scotland to offer cheaper power to homeowners. The SNP leader told the party's conference yesterday that the company will sell energy to customers at "as close to cost price as possible".

Prime Minister Theresa May has renewed a commitment to introduce a cap on energy prices for customers on standard variable tariffs. During her eventful speech to the Tory Party Conference yesterday, Ms May once again pledged to limit the amount people pay for their energy through legislation althoug

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April. One of the remedies resulting from the Competition and Market Authority's (CMA) two year investigation of the energy market, the cap will initially apply to over four million households wh

Ofgem has announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers. Under current rules, suppliers can charge customers warrant costs when installing a prepayment meter (PPM) which can range f

Ofgem has today outlined a number of measures it will implement to deliver a “more competitive and fairer energy market” for all consumers. The energy regulator said four million pre-pay customers would be protected by an interim price cap from next April and that it would work with suppliers to

Citizens Advice Scotland (CAS) has welcomed OFGEM’s investigation into SSE pre-payment meter processes. The energy regulator said it was responding to concerns about the Perth-based company's approach to switching customers to pre-payment tariffs.

Energy giant Scottish Power has announced plans to cut standard domestic gas prices by an average of 5.4 per cent from mid-March, the third of the big suppliers to do so in the space of two weeks. The company said the reduction, which will take effect from March 15, would benefit more than one milli