Consumers will automatically receive compensation from today if they suffer energy switching errors or if suppliers are late in refunding credit when they leave.
Published 1 May 2019
Companies will have to pass new tougher tests before entering the energy market under new proposals announced by Ofgem.
Published 12 April 2019
Millions of households across Britain are set to see an increase in the cost of energy after Ofgem increased price caps for default tariffs and pre-payment meter customers.
Published 7 February 2019
Housing association-backed energy provider Our Power has ceased trading.
Published 28 January 2019
A Borders energy supplier with around 290,000 customers has ceased trading after the company was given a £14 million bill by the energy regulator.
Published 26 November 2018
Energy regulator Ofgem has launched an investigation into Borders electricity and gas supplier Spark Energy over non-payment of money due under the UK Government’s renewables obligation schemes.
Published 23 November 2018
Price protection for 11 million customers on poor value default tariffs will come into force on 1 January 2019, Ofgem has confirmed.
Published 7 November 2018
Charitable organisations across Britain are being urged to get their applications ready as £2.5 million of funding becomes available in the next round of the Energy Industry Voluntary Redress Scheme.
Published 2 October 2018
A community heating network in Stirlingshire and an innovative cooking and lighting energy saving programme on Lewis are among six charity projects to have been awarded over £280,000 in funding for sustainable energy projects in the first round of grants from the Energy Industry Voluntary Redress Scheme.
Published 26 July 2018
Millions of British homes are one step closer to cheaper energy bills as legislation to cap poor value energy tariffs completed its passage through parliament this week.
Published 20 July 2018
Energy watchdog Ofgem has warned suppliers they must only install prepayment meters by force to recover debt as a last resort after new research revealed some companies are using such tactics too often.
Published 19 June 2018
Fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier under new rules outlined by energy regulator Ofgem.
Published 6 March 2018
Five million households could now save £115 a year on their energy bills after energy watchdog Ofgem announced it is to extend its safeguard tariff to almost one million vulnerable customers.
Published 7 February 2018
Failing to switch energy supplier may have cost 860,000 Scottish households more than £1,500 each over the past six years – the equivalent of more than half a year of the UK’s average weekly shopping trips, according to new statistics.
Published 22 January 2018
The Scottish Government hosted an energy summit yesterday to challenge the ‘big six’ energy suppliers to do more to help people who are struggling to pay their energy bills.
Published 18 January 2018