Ofgem

Energy regulator Ofgem is consulting on turning its voluntary Code of Practice on force-fitting pre-payment meters (PPMs) into a mandatory part of supplier conditions.

The new energy price cap covering the period from July to the end of September 2023 is to be set at £2,074, Ofgem has announced today.

The Ofgem Energy Industry Voluntary Redress Scheme is to distribute £3 million to 19 organisations across England, Scotland and Wales to support energy reduction projects. In this funding round,15 awards worth a total of £2.5 million are being made from the Main and Small Funds. These pr

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) has opened for the fourth funding round of phase two of the scheme. A total of £5 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high ene

All British domestic energy suppliers have today signed up to an updated Code of Practice that will ban the forced installation of prepayment meters (PPMs) in the homes of people over the age of 85.

More than 94,000 prepayment meters were last year forcibly installed in homes without customer consent, with just three energy suppliers responsible for over 70% of all forced installations.

The Ofgem Energy Industry Voluntary Redress Scheme has awarded £9.7 million in grants to 33 organisations across England, Scotland and Wales in its latest funding round.

Household energy bills will rise by an average of £500 despite a reduction in Ofgem’s energy cap.

Britain’s energy regulator Ofgem has set out the next steps in the British Gas investigation and Prepayment Meter (PPM) review to support and protect energy customers when suppliers fit PPMs by force or via remote switch. Ofgem CEO, Jonathan Brearley, has also called on all suppliers to use th

Energy regulator Ofgem is to investigate claims that Centrica, the owner of British Gas, has been forcing the installation of prepayment meters on vulnerable consumers.

Energy regulator Ofgem has indicated it could take legal action against suppliers who have forcibly installed pre-payment meters into the homes of struggling consumers. The watchdog's chief executive Jonathan Brearley said he is "concerned" about the sharp growth in households struggling to pay

The Ofgem Energy Industry Voluntary Redress Scheme will open for the third funding round of phase two of the scheme. A total of £3 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy bills, or that work on

Energy regulator Ofgem has identified weaknesses in how 17 of the biggest domestic energy suppliers are helping vulnerable customers. 

The Ofgem Energy Industry Voluntary Redress Scheme has awarded £12.7 million in grants to 36 organisations across England, Scotland and Wales in its latest funding round. These are for projects which are supporting vulnerable households at risk from cold homes and high energy bills to reduce t

Energy regulator Ofgem has today published its Market Compliance Review of how energy suppliers help customers in payment difficulties and has found issues ranging from minor through to severe weaknesses, or failings. The deep dive found that, although good practice exists across the industry, with