Energy firm ordered to pay £350,000 over failings for renters

An energy supplier has been fined for failings which resulted in customers being unable to move to cheaper tariffs or access their accounts.

Published 5 July 2019

Ofgem visits Knowes Housing Association in Faifley

Knowes Housing Association was delighted to be selected for a visit to its office in Faiflley by Ofgem’s chief executive officer, executive director and four members of the Ofgem board.

Published 4 July 2019

Energy suppliers and consultancy firm fined for competition breach

Ofgem has fined two suppliers and an energy software and consultancy service £870,000 collectively after they were found to have breached competition law.

Published 30 May 2019

Energy customers entitled to automatic compensation for switching problems

Consumers will automatically receive compensation from today if they suffer energy switching errors or if suppliers are late in refunding credit when they leave.

Published 1 May 2019

Ofgem introduces new tougher entry tests for energy suppliers

Companies will have to pass new tougher tests before entering the energy market under new proposals announced by Ofgem.

Published 12 April 2019

Energy prices to increase after Ofgem raises price cap

Millions of households across Britain are set to see an increase in the cost of energy after Ofgem increased price caps for default tariffs and pre-payment meter customers.

Published 7 February 2019

Our Power falls into administration

Housing association-backed energy provider Our Power has ceased trading.

Published 28 January 2019

Spark Energy Supply ceases trading amid Ofgem investigation

A Borders energy supplier with around 290,000 customers has ceased trading after the company was given a £14 million bill by the energy regulator.

Published 26 November 2018

Borders electricity and gas supplier faces Ofgem investigation

Energy regulator Ofgem has launched an investigation into Borders electricity and gas supplier Spark Energy over non-payment of money due under the UK Government’s renewables obligation schemes.

Published 23 November 2018

Energy price cap will give 11 million a fairer deal from January

Price protection for 11 million customers on poor value default tariffs will come into force on 1 January 2019, Ofgem has confirmed.

Published 7 November 2018

£2.5m made available through energy redress scheme

Charitable organisations across Britain are being urged to get their applications ready as £2.5 million of funding becomes available in the next round of the Energy Industry Voluntary Redress Scheme.

Published 2 October 2018

Scottish projects receive funding in first Energy Redress Scheme awards

A community heating network in Stirlingshire and an innovative cooking and lighting energy saving programme on Lewis are among six charity projects to have been awarded over £280,000 in funding for sustainable energy projects in the first round of grants from the Energy Industry Voluntary Redress Scheme.

Published 26 July 2018

Energy price cap to come into force by winter

Millions of British homes are one step closer to cheaper energy bills as legislation to cap poor value energy tariffs completed its passage through parliament this week.

Published 20 July 2018

Energy suppliers warned over forcible prepayment meter installations

Energy watchdog Ofgem has warned suppliers they must only install prepayment meters by force to recover debt as a last resort after new research revealed some companies are using such tactics too often.

Published 19 June 2018

Energy firms banned from backbilling customers beyond 12 months

Fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier under new rules outlined by energy regulator Ofgem.

Published 6 March 2018