Ofgem

Ofgem has issued energy supplier TruEnergy Ltd with a Provisional Order compelling it to take action to ensure that its direct debit policy and processes are fit for purpose, and to ensure that customer direct debits are set at the right level. This follows a robust review conducted by Ofgem into th

Household energy bills face another increase to cover the costs of the suppliers which went bust in the last year, it will be reported today. It will cost households a combined £2.7billion to cover the transfer of 2.4million customers to a new supplier – around £94 each – acc

Energy regulator Ofgem has outlined the next steps in its plans to prevent the kind of energy supplier failures seen last year and to better protect consumers’ money if they do fail. The plans set out tough new measures to improve the financial health of energy suppliers meaning they can stand

Communities across Britain that were impacted by Storm Arwen will receive an additional £10.3 million in compensation from power companies after a report found it was “unacceptable” thousands of homes were left to cope in "appalling conditions" for over a week.

Household energy bills are expected to rise even further in the autumn to an average of £2,800 a year, Ofgem’s chief executive told MPs yesterday.

Energy regulator Ofgem is looking to update the price cap on energy bills every three months instead of twice a year to help households see the benefit of price falls much sooner. The watchdog will publish a ‘minded-to’ consultation into the proposal.

The Ofgem Energy Industry Voluntary Redress Scheme has opened the first funding round in phase two of the scheme.

The Energy Saving Trust has today announced that it will continue to oversee the management and allocation of Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) payments following the renewal of its contract by Ofgem. Ofgem’s enforcement and compliance activity collects voluntary

The Scottish Government has been urged to distribute available funds to local authorities in order to reach those most impacted by increasing energy costs.

Failure to take meaningful action to arrest a 54% hike in fuel bills will cause a decline in mental and physical health, and ultimately an increase in deaths, governments have been warned.

The Ofgem Energy Industry Voluntary Redress Scheme has awarded more than £3.9 million in grants to 20 charities across England, Scotland and Wales, including Ardenglen, Blairtummock and Hjaltland housing associations, in its 13th round of funding.

Energy suppliers will undergo financial stress testing from January to measure their resilience against a range of scenarios in a raft of new measures announced by Ofgem today to boost financial resilience in the energy sector. Where stress testing reveals weaknesses, Ofgem will agree an improvement

Ofgem has appointed EDF to take on supplying Zog Energy Ltd’s customers after the supplier ceased trading last week. Zog Energy supplied around 11,700 domestic customers.

Entice Energy, which comprises both Entice Energy Supply Limited and Simply Your Energy Limited, and Orbit Energy Limited, are to cease trading. Entice Energy supplies around 5,400 domestic customers and Orbit Energy supplies around 65,000 domestic customers.

Ofgem, the energy regulator, has decided to accept commitments from PayPoint and a donation of £12.5 million to Ofgem’s Energy Industry Voluntary Redress Scheme, following an investigation into whether PayPoint has infringed Chapter II of the Competition Act 1998. PayPoint provides servi