Ofgem

Utilita has agreed to pay £500,000 in redress fees for overcharging almost 40,000 of its prepayment customers by over £125,000. Around 6,600 prepayment customers were overcharged by around £22,700 above the prepayment price cap. Around 33,000 customers were overcharged by a total o

Energy regulator Ofgem has confirmed plans to strengthen protections for customers who are struggling to pay their bills this winter with the introduction of new licence rules for suppliers.

The Energy Saving Trust has announced that over £3.5 million of funding has been awarded to 17 charities, including those affected by COVID-19, in the latest round of the Ofgem Energy Industry Voluntary Redress Scheme. Managed and delivered by Energy Saving Trust, the Energy Redress Scheme col

Effortless Energy Ltd (trading as Go Effortless Energy), a gas and electricity supplier with around 2,500 domestic customers and a small number of non-domestic customers, is ceasing to trade. Under Ofgem’s safety net, the energy supply of Effortless Energy’s customers will continue and o

British Gas has paid £1.48 million to impacted customers which it failed to notify about a change of top-up provider from Paypoint to Payzone, which went live on January 1. This meant that some customers, many of whom are in a vulnerable situation, may have suffered detriment through wast

Ofgem has today published three decisions relating to the price protection provided to default tariff and prepayment customers following its statutory consultations published in May. Firstly, Ofgem has decided to roll the prepayment meter cap into the default tariff price cap. This price protec

Eleven UK charities have been awarded over £2.9 million in funding in the latest round of Ofgem's Energy Industry Voluntary Redress Scheme (Energy Redress Scheme).

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) reopened its eighth funding round for applications last week with £13 million available to charities in Great Britain.

Ofgem has unveiled proposals for a five-year investment programme of around £25 billion to transform Britain's energy networks to deliver emissions-free green energy along with "world-class" service and reliability.  

Ofgem is consulting on plans to strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills.

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) opens its latest funding round for applications today to charities that support vulnerable energy consumers.

The UK Government has agreed new emergency measures with the energy industry to protect the domestic supply of those most in need during the disruption caused by the coronavirus pandemic.

Ofgem has closed compliance with EDF Energy related to how it charged 27 customers with a restricted meter. EDF reported that it had overcharged customers due to a technical fault. The energy company reimbursed affected customers at a total of £2,237 and took steps to ensure the technical faul

Energy consumers will automatically receive £30 if they experience delays or mistakes when switching supplier from May 1, Ofgem has announced.

Ofgem is issuing Outfox the Market (Foxglove Energy Supply Ltd) with a provisional order, compelling the supplier to pay £602,930 in full for the Feed-in Tariffs (FIT) scheme by Wednesday 12 February 2020. The FIT scheme, which is administered by Ofgem, provides payments to owners of small-sca