Scottish Public Services Ombudsman

Concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund (SWF) have been highlighted in a new report from the Scottish Public Services Ombudsman (SPSO). The report highlights issues with the distribution of the Fund, which provides grants to those in crisis.

The Scottish Housing Regulator has published new complaints handling procedures in line with an updated model from the Scottish Public Services Ombudsman. The procedures explain what a complaint is, how the Regulator will deal with a complaint, and how quickly it will respond.

The Scottish Public Services Ombudsman (SPSO) has criticised the City of Edinburgh Council over its failure to notify a landlord that his tenant’s housing benefit would not be paid. An investigation report laid before the Scottish Parliament revealed that Mr C, who is the landlord for his brother

Hillcrest Housing Association has vowed to “quickly resolve” any outstanding issues after the Scottish Public Services Ombudsman (SPSO) found that there was no anti-social behaviour policy in place for the association’s supported accommodation. The ombudsman investigated the housing associatio