Tenant Satisfaction Survey – East Lothian Housing Association



East Lothian Housing Association is a Registered Social Landlord committed to providing the best possible housing service in East Lothian. We aim to provide high quality services and develop new services to meet the changing needs of our existing and future customers, as well as encourage tenant participation.

We want to carry out an independent Tenant Satisfaction Survey to inform us about our customer’s views of our services and meet the needs of the Annual Return of the Charter.

We are inviting suitably experienced and qualified consultants to submit a proposal and quotation to carry out this comprehensive survey with a detailed report being presented to our Management Committee no later than November 2019.

Organisations interested in tendering for these contracts can download the survey brief and applications from www.elha.com.

Your completed proposal should be submitted by post, marked ‘Tender – Satisfaction Survey’, to East Lothian Housing Association 18-20 Market Street, Haddington, East Lothian, EH41 3JL. The closing date for return of tenders is 12 noon on 31 July 2019.